Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our collections, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and complete payment.

What payment methods do you accept?

We currently accept PayPal and are in the process of adding additional payment methods including credit and debit cards. Stay tuned for updates.

Can I use a discount code?

Yes! Enter your discount code at checkout in the "Discount code" field. Use code NOVEXA10 for 10% off orders over $50. Only one discount code can be applied per order.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at noviraecom@gmail.com if you need to make changes.

Shipping & Delivery

Do you ship internationally?

Yes — we ship worldwide! Shipping rates and delivery times vary by destination and are calculated at checkout.

How long does delivery take?

Delivery times vary by location. Standard international shipping typically takes 7–21 business days. Express options may be available at checkout.

How do I track my order?

Once your order is shipped, you'll receive a confirmation email with your tracking number. Use it to track your package directly with the carrier.

My order hasn't arrived — what should I do?

If your order hasn't arrived within the estimated delivery window, please contact us at noviraecom@gmail.com with your order number and we'll investigate immediately.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused, in original condition, and in original packaging. Please review our full Refund Policy for details.

How do I initiate a return?

Contact us at noviraecom@gmail.com with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Once your return is received and inspected, refunds are processed within 5–10 business days back to your original payment method.

Products

Are your products genuine and high quality?

Absolutely. At Novexa, we curate only premium products that meet our quality standards across all categories — from grooming tools and electronics to beauty and fashion.

Do your beauty products have any harmful ingredients?

Our beauty range is carefully selected to be vegan, paraben-free, cruelty-free, and talc-free where indicated on each product listing. Always check individual product descriptions for full ingredient details.

Are electronics compatible with my country's voltage?

Most of our electronics support universal voltage (100–240V). Please check individual product listings for specific compatibility information.

Account & Privacy

Do I need an account to shop?

No — you can checkout as a guest. However, creating an account lets you track orders, save your details, and enjoy a faster checkout experience.

How do you handle my personal data?

Your privacy is important to us. Please review our Privacy Policy for full details on how we collect, use, and protect your information.

Still Have Questions?

We're here to help! Reach out to our team at noviraecom@gmail.com and we'll get back to you as soon as possible.